Support
Frequently Asked Questions (FAQ)
What data does the app collect about me?
Your IBANs, account holder names and notes are stored only on your device; they are not shared with us. OCR and QR processing happens entirely on the device. In the free version, Google advertising SDKs may process data for ad delivery and measurement; see our Privacy Policy for details.
How do I restore my Pro purchase?
Go to Settings > Restore purchases. Make sure you are signed in with the same App Store account.
OCR is not working / the camera will not open?
Check that you have given Ayben permission in your device’s Settings > Privacy > Camera. iOS 17+ and a supported iPhone are required.
How can I remove ads?
You can permanently remove all ads by purchasing a Pro license.
What happens to my data when I delete the app?
All your records are deleted from the device. Your data is not stored on a separate server.
I entered my IBAN incorrectly. Can I fix it?
Yes, you can edit or delete any record.
Beta / Bug Reports
You can send bug reports to app.ayben@gmail.com. Please include the following in your report:
- iOS version
- Device model
- Step-by-step instructions to reproduce the issue
- A screenshot, if possible
Contact
Ayben is not a banking app.